Traveller information

Carrying bicycles and other special luggage

Travel conditions

To travel with a bicycle or other items such as surfboards, they must be properly packed and ready for transport.
Remember to arrive at least 10 minutes before departure.

A total of 3 bicycles per coach is allowed (one per ticket).
They must be secured in a cover designed for transport.

Bicycle spaces

Other special equipment: the same fares and conditions apply to any sports or leisure equipment and accessories comparable or similar to those described above which, because of their size or characteristics, must travel in the coach's hold. They must be packed for transport.

Plug in your laptop and charge your phone

You can now travel with your electrical devices plugged in and enjoy the journey even more. Charge your phone, plug in your laptop, whatever you need. Just use the individual socket you will find at your seat.

Unaccompanied minors

Option 1: the child travels alone
The child travels alone on the coach, so the journey takes place entirely under the responsibility of the parent or guardian, with no staff assigned to look after them. The downloadable form must be completed, signed and handed in at the station ticket office.

Download form

Option 2: the child travels supervised
The driver supervises the child: settles them into their seat, oversees boarding and alighting, and hands them over to the person named on the form. The downloadable form must be completed, signed and handed in at the station ticket office.

Download form

Option 3: the child travels with an assistant.
The child is accompanied by a travel assistant throughout the whole journey. The assistant settles them into their seat, oversees boarding and alighting, hands them over to the person named on the form and attends to any need the child may have. The downloadable form must be completed, signed and handed in at the station ticket office.

Download form

Safekeeping service for valuables

Our coaches have a locked compartment where you can store your valuables. That way your item stays protected and supervised at all times, preventing loss and theft. To use it you must complete and hand in a form at our ticket offices.
In the event of loss or any other incident, the company will compensate you in cash according to the weight in kilograms of the item. You will need to complete a form with the relevant details.

Children and pregnant passengers: safety devices

We have approved child restraint seats that have passed safety testing, as well as seat belts for pregnant passengers.

Standard devices are available on board, but we recommend collecting yours at the customer service desks in Bilbao, Haro and Logroño.

If you have any questions, call the ticket office numbers before you travel.

On-board entertainment system

On the coaches serving this route you can access multimedia content from your own device, with nothing to install, and enjoy films, series, books, music, video games and more.

If you would like specific content available on your journey, ask us at our email address info@cuadrabus.com

If you are not carrying your own device (smartphone, tablet or laptop), we lend devices at our ticket offices in Bilbao, Haro and Logroño, along with other special entertainment equipment. A few minutes before your journey, drop by our station desks and ask for one; our colleagues will explain how to make the most of everything we offer on board.

There are also more entertainment options on board, available inside the coach itself: board games, magazines and newspapers.